Westchester County Jail Phone Number is 914‑231‑1000, the main contact line for the Westchester County Department of Correction. This number connects callers directly to the jail’s central information desk during business hours. For urgent matters outside regular hours, the Jail Supervisor’s office at 914‑231‑1010 offers real‑time support. The department provides multiple specialized lines: Intake Unit (914‑231‑1001), Visitation Scheduler (914‑231‑1002), and Medical Services (914‑231‑1003). All calls are recorded in compliance with New York State law. The online inmate lookup portal updates every ten minutes and shows custody status, bond amounts, scheduled release dates, and downloadable PDF rosters for legal verification. Written records requests go to Records Division, PO Box 10, Valhalla, NY 10595.
Primary Contact Numbers for Westchester County Jail
The main phone line for Westchester County Jail is 914‑231‑1000. This number works Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time. After hours, callers should use 914‑231‑1010 to reach the Jail Supervisor’s office. For specific services, use these direct lines: Intake Unit at 914‑231‑1001 handles new arrivals and booking questions. The Visitation Scheduler at 914‑231‑1002 manages appointment bookings. Medical Services can be reached at 914‑231‑1003 for health-related concerns. Fax inquiries go to 914‑231‑1400. All numbers are verified quarterly and listed on the official website. Emergency contacts include a toll-free line for out-of-state families and after-hours support for critical issues.
How to Use the Westchester County Jail Phone System
To communicate with an inmate by phone, you must first set up an account with GTL Connect Network, the jail’s approved provider. Call the toll-free number 866‑230‑7761 to open an account. A minimum deposit of $30 is required. Local calls cost $0.12 per minute, and long-distance calls cost $0.25 per minute after the first three minutes. You can add funds online, by phone, or at retail locations like Walmart or CVS. Account holders receive text alerts when balances drop below $10. Daily call limits can be set for safety. All calls are recorded and monitored. For billing disputes or policy questions, contact Advance Pay Service Dept., 1722 Denver, CO 80291‑1722. The GTL FAQ page explains blocking options and call-forwarding features.
Westchester County Jail Inmate Lookup Portal
The official inmate lookup tool updates every ten minutes and displays real-time custody status. Search by full legal name, JID number, or date of birth. Results show current charges, bond amount, next court date, and scheduled release information. A downloadable PDF roster is available for legal or personal use. If the system runs slowly due to high traffic, call 914‑231‑1000 for assistance. For certified records, mail a signed request to Records Division, PO Box 10, Valhalla, NY 10595. Processing takes up to five business days. The portal also links to mugshots, which follow New York State public records rules. Families can verify visitation windows and bond payment options through this system.
Visitation Rules and Scheduling at Westchester County Jail
Visits must be scheduled in advance through the Visitation Scheduler at 914‑231‑1002. Each inmate gets up to three 30-minute sessions per week. Visitors must complete an online check-in form at least 24 hours before arrival. Valid government-issued photo ID is required. The jail provides an “Acceptable Items List” for clothing, hygiene products, and reading materials. No cell phones, bags, or food are allowed. Children under 18 must be accompanied by an adult. Visitation hours are Monday through Friday from 9:00 a.m. to 4:00 p.m. Late arrivals may lose their slot. Cancellations must be made 24 hours in advance. Special arrangements for medical or legal visits require prior approval.
Bail Payment and Release Information
Bail can be posted in person at the Finance Office during business hours or online via the county’s secure portal. Accepted methods include credit cards, debit cards, and electronic checks. The minimum bail amount is set by the court and displayed on the inmate lookup portal. Once paid, release processing takes 2–4 hours. For questions about bail eligibility or payment plans, call 914‑231‑1000. The jail does not accept cash for bail. Receipts are emailed or mailed upon request. If bail is denied, the inmate will remain in custody until their next court date. Families can track release status using the online portal or by calling the main line.
Mailing Address and Correspondence Guidelines
All mail for inmates must be sent to: Inmate’s Full Name & JID#, Westchester County Department of Correction, PO Box 10, Valhalla, NY 10595. Include the inmate’s full name and JID number on the envelope. Letters should be written in English or include a translated copy. No photos, stickers, or drawings are allowed. Books must be sent directly from publishers. Hygiene items and clothing can only be dropped off during visitation. Packages from third-party vendors are not accepted. Mail is inspected for contraband. Inmates receive copies of all incoming letters. Outgoing mail is processed within 24 hours. For urgent messages, call the main line at 914‑231‑1000.
Medical and Mental Health Services
Medical Services at Westchester County Jail can be reached at 914‑231‑1003. All inmates receive a health screening upon intake. Emergency care is available 24/7. Prescription medications are dispensed by licensed staff. Mental health evaluations are conducted by qualified professionals. Families can request updates on an inmate’s condition by calling the medical line. Written consent from the inmate is required for detailed disclosures. The jail partners with local hospitals for specialized care. Chronic conditions are managed through scheduled appointments. Medical records are confidential and protected under HIPAA. For non-urgent concerns, email publicinfo@westchestergov.com.
Jail Location and Directions
Westchester County Jail is located at 10 Woods Road, Valhalla, NY 10595. The facility sits on the Grassland Campus, near major highways I-87 and I-287. The closest Metro-North stations are Valhalla and White Plains. Free parking is available on-site. From NYC, take the Taconic State Parkway north to Exit 22. Follow signs to Woods Road. The jail is open to visitors Monday through Friday from 9:00 a.m. to 5:00 p.m. For GPS navigation, use the address 10 Woods Road, Valhalla, NY. Public transportation options include Bee-Line buses and Metro-North trains. Ride-sharing services drop off at the main entrance. The site is wheelchair accessible.
Staff and Administration
The Westchester County Department of Correction employs over 200 staff, including correctional officers, medical personnel, and administrators. Commissioner Joseph K. Spano oversees daily operations. The department emphasizes safety, accountability, and humane treatment. Staff undergo regular training in crisis intervention and de-escalation. The “Second Chance” program helps inmates find employment after release. Policies are reviewed annually and posted online. For media inquiries, contact the Communications Director at (914) 231‑1450. The public information desk answers questions from 7:30 a.m. to 4:30 p.m. Staff directories and organizational charts are available on the official website.
Legal Resources and Inmate Rights
Inmates have the right to legal representation and access to court documents. Attorneys can schedule visits by calling 914‑231‑1002. The jail provides a law library with computers and printers. Inmates may request copies of their disciplinary records for $10. Grievances can be filed in writing and are reviewed within ten days. The jail complies with the Prison Rape Elimination Act (PREA). Legal aid organizations offer free consultations. Families can verify an inmate’s rights by calling the main line or visiting the website. All policies are available in English and Spanish. For civil rights concerns, contact the New York State Commission of Correction.
Frequently Asked Questions
How do I find out if someone is in Westchester County Jail? Use the online inmate lookup portal or call 914‑231‑1000. Search by name, JID, or date of birth. Results show custody status and release dates. Can I send money to an inmate? Yes, through GTL Connect Network. Open an account at 866‑230‑7761 or online. Minimum deposit is $30. Are calls from inmates free? No, calls are charged at $0.12 per minute locally. You must fund an account to receive calls. What items can I bring during visitation? Only approved clothing and hygiene products. Check the “Acceptable Items List” on the website. No electronics or food allowed. How do I post bail? Visit the Finance Office or use the online portal. Accepts credit cards and electronic checks. Processing takes 2–4 hours.
Contact Information Summary
Main Phone: 914‑231‑1000
Intake Unit: 914‑231‑1001
Visitation Scheduler: 914‑231‑1002
Medical Services: 914‑231‑1003
Jail Supervisor: 914‑231‑1010
Fax: 914‑231‑1400
Email: publicinfo@westchestergov.com
Address: 10 Woods Road, Valhalla, NY 10595
Mailing Address: PO Box 10, Valhalla, NY 10595
Visiting Hours: Monday–Friday, 9:00 a.m.–4:00 p.m.
Website: correction.westchestergov.com
Official Resources and Links
Westchester County Department of Correction: https://correction.westchestergov.com/
Inmate Lookup Portal: https://correction.westchestergov.com/westchester-inmate-search
Phone Directory: https://correction.westchestergov.com/about-us/phone-directory
Inmate Phone System Info: https://correction.westchestergov.com/policies/inmate-phone-system-information-
GTL Account Setup: https://www.gtl.net/
VINE Inmate Verification: https://www.vineguardian.com/
Frequently Asked Questions
How do I block unwanted calls from an inmate?
Call GTL at 866‑230‑7761 or log into your account online. Use the “Block Number” feature to stop future calls. Blocks take effect within 24 hours. You can unblock numbers at any time. This service is free and does not affect your account balance.
Can I visit an inmate without an appointment?
No. All visits must be scheduled in advance. Call 914‑231‑1002 or use the online scheduler. Walk-ins are not allowed. Appointments fill quickly, so book early. Late arrivals may lose their slot. Cancellations require 24-hour notice.
What happens if my GTL account runs out of money?
Calls will stop once the balance reaches zero. You’ll receive a text alert when funds drop below $10. Add money online, by phone, or at retail locations. Minimum top-up is $10. Account holders can set daily spending limits.
How long does it take to process a records request?
Written requests take up to five business days. Mail to Records Division, PO Box 10, Valhalla, NY 10595. Include a signed letter and $10 fee. Certified copies require additional time. Call 914‑231‑1000 for urgent needs.
Are inmates allowed to receive books?
Yes, but only from publishers or bookstores. No used books or magazines. Hardcovers are not allowed. Send directly to PO Box 10, Valhalla, NY 10595. Include the inmate’s name and JID. Books are inspected before delivery.
What is the JID number?
JID stands for Jail Identification Number. It’s a unique code assigned to each inmate upon booking. Use it for mail, phone accounts, and lookup searches. Find it on the inmate roster or by calling 914‑231‑1000.
Can I check an inmate’s medical status?
Only with the inmate’s written consent. Call Medical Services at 914‑231‑1003. General health updates are not shared without permission. Emergency contacts may receive limited info. HIPAA protects all medical records.